The road to revision....!

Good luck, I would be doing the same if I was you. People coming forward and taking them on is the only way that the cosmetic industry will sit up and listen that they can not fob people off. x

I think it's shocking how they're treating you, keep going until you get the perfect boobs you paid alot of money for!xx

littlewellies wrote:ive just emailed the head of customer relations and forwarded my THIRD email i sent to her on 5th May that I had no response on. I'm looking to take it to the media next to see if anyone wants to pick up on the story seems as cosmetic surgery is a hot topic at the mo

i've got to wait for mybreast to come back with their proposal first and then a specialist clinic negligence lawyer will take it on from there, but the solicitor did say i'd be much better to go through small claims myself as the limit had just gone up and they won't want to pay the legal fees

xx

Emails can get ignored, phone calls won't get passed on, they can excuse this. Its not right but they'll come up with something.

What they can't ignore is a registered letter addressed to the clinic manager. Once they sign for it you KNOW they've got it and legally they won't have a leg to stand on. You can put in the letter a fair amount of time in which you expect to receive a response and tell them you want to use their complaints procedure.

I've been down the legal route hun and until you've exhausted the clinics complaints procedure they won't touch you hun and will only advise the next step as I have.

So do get it in writing, get it in the post, registered, so you know they have to sign for it, make a copy for yourself too and if they don't act in the time limit you give THEN you have a legal complaint babe. Xx

Im glad u got legal advice in no expert but if the surgeon has made an error its only right they correct it!
i was gonna say about writing to them as i had to send recorded letters in the past to companies as part if their comlaints procedure.
hope u get what you want im glad u say u can live with it while u decide,t must still be disappointing tho xxx

thanks lovelies, i got a call from the head of operations today

she was literally the rudest, most arrogant, patronising person ive ever spoken to from the first word. and i told her that. 15 minutes of a call and at not a single point did she express any compasion, offer any sympathy, empathy and of course i didnt get an apology, instead these words left her mouth.........

its not my fault you have bottomed out, its the surgeons

i flipped, i paid to go through them for an aftercare policy!!!!!! they happily took whatever cut they took when THEY sold me the surgery but it isnt their fault?

i've asked for her line managers name, i dont give a monkeys **naughty word** if its a director, i cant believe someone in the care profession would behave like that, i told her ive never been patronised in such a way, and im gobsmacked its from a company who couldnt even tell me what implants i was having 3 days before surgery but apparently quoted my surgery based upon what type of implant im having.

i promise you now i will take mybreast to the cleaners, they also know im going to the press if this isnt cleared up pronto

xx

Good for you!! Someone has to put a stop to these companies thinking they can take our money, **naughty word** up our surgery and not put it right!! Have you spoken to James about how they are treating you?

yeah i spoke to him at consultation and he just said let me deal with them. I knew this woman would be a complete nightmare by the way she treated caz, she told constant lies and tried to make out caz was being unreasonable all the time, which she tried to do to me today but she had a bit of a shock when she explained they had no legal obligation to know what implants are in my breasts (ironic considering their company name), i said i hope thats the case when the commissioning body come to investigate that, and also why u havent arranged any paperwork with me and the only things you know about me are the details your sales team took in their call centre. The press would love it x

That is terrible! I was given cards after my op, that give details of my implants! And I have been advised to carry one around with me, just incase I'm involved in an accident etc. they should be able to produce paperwork to say what implants you have had, and you shouldn't have to fight to get a re op! You paid for the aftercare!

Little wellies - firstly lovely, I just wanted to tell you that no-one should be treated in that manner. You're worried, you're unsure what the future is for your boobs and all you're looking for is answers

I know this because I've been there babe. I've sat banging my head against a brick wall, being ignored, getting no answers, being fobbed off. I KNOW exactly how this 'business' works babe.

If I could give you one piece of advise right now it would be to try and calm down hun. I know how difficult this is when you're feeling so upset, but trust me lovely, it won't help you get anything done any faster at the clinic and it certainly won't be helping your health. If you're not already this will eventually make you ill lovely and this on top of the stress you have is not a road you want to travel hun

I feel I'm repeating myself throughout the thread and no one has heard yet... But having experienced this and gone down the full route I KNOW how best to take this babe.

The solicitors of these multi million pound companies have the legalities of this surgery sewn tight and unless you've exhausted the complaints procedure that IS available to you, not a tabloid, or a solicitor will touch your story with a barge pole, because they know they could be sued by these companies and the companies when we're shouting these things know this too and it all just falls on deaf ears as you're sadly finding.

If you do feel you're being wronged and the treatment by both staff and by the promise of aftercare as you do babe - it MUST be in writing if you want to get the ball rolling to get the matter cleared up. Try to separate your anger from the facts, meaning just state exactly what the problem is. Anger tends to distort our feelings and then instead of writing and focusing on facts we lose touch of that and focus on our anger instead of the actual problem. if you have pictures to back up the problem then these too can be added.

Keep the letter to the point and add everything from start to finish, dates and times of any consultations you had, what the conversation was, if your surgeon wrote what your concerns were in your notes be sure to highlight this (this is very important) any further contact you've had with the clinic whether they've been responded to or not, if you know the names of staff you spoke to add these too...add EVERYTHING.

After you've got everything down in writing, then it must be sent by registered post. Make yourself a copy of the letter too. The clinic KNOW the legalities of signing for your letter, so once that's done, should you need it later this then CAN be used as evidence. Give them a reasonable date when you expect to hear back from them.

This is the addresss you'd use to write a complaint to MyBreast lovely


Mybreast
4 Dyers Buildings
Holborn
London
EC1N 2JT


I hope this is resolved for you very soon hun and I'm sending big hugs your way

Just to add about MyBreasts implants

MyBreast use Nagor. From we know here at Breast Buddies from years of seeing girls having surgery with them is that they tend to keep the warranty card unless you specifically ask for it. There's been conversation here that says MyBreast told them they keep the cards in their safe keeping. Should you have accidents or need the details MyBreast can be contacted for details.

But you can request the cards for your own safe keeping and they have been sent out to patients in the past but they have had to request them.

So so so true cookie, and I was so calm after seeing James, I wasn't worried at all until I spoke to the above woman and she made the situation so volatile in u dear 5 minutes, she should be sacked

So mybreast have given their first offer of paying for hospital if I give up my aftercare and pay for the implant..... Let the negotiations begin lol x

WHAT!!! Negotiations indeed babe. Xx

I can agree that my implant hasn't has an issue but James said a pocket revision will not work, therefore why are they putting me through that op, the error lies with James and them as a broker for the surgery. 

Going through it with a specialist clinical negligence solicitor this week and see where I am with it xx

So sorry to hear that you are having to go through this:hugme:

Really hope that the solicitors are able to help you a bit this week!
-x-x-

so i sent mybreast an email outlining why a pocket revision wouldnt be a viable option for me as below

• James has stressed pocket revision rarely works for patients first time and will require a second pocket revision operation.
  
• James has made it clear to me Mybreast will not fund a second operation and therefore it is essential I get the correct surgery first time.
  
• James has stressed that re-entering a sub-muscular pocket, creates further problems and increases the risk of rotation in anatomical implants.
  

 
Therefore I am likely to be in the same position, with a failed revision and an implant that is still bottomed out with ADDITIONAL increased risk to other complications. This would be a waste of time and resource for James, would be an uneccesary cost for Mybreast, and more importantly would put me at uneccessary risk, pain and financial loss of earnings. This option completely contradicts your responsibilities under duty of care.




guess what i got back? 

they are doing me a goodwill gesture even paying for my theatre costs so i can like it or lump it!!! 

i WISH i'd gone to any other company but mybreast, how dare they charge me for a revision on a bottomed out implant 

i can not believe that you are being charged for this

what was your after care for then xx

Rupture and cc only apparently 

Where does bottoming out get covered? 

The cost of the implant is more than a new surgeon, waiting to see what the specialist solicitor comes back with

i see on their webpage that it does mention the above 2 but not bottoming out

id fight it its not ur fault

im covered for bottoming out but its not called that in my aftercare sheet,the only reason i know us cause when i first went to my surgeon when my implants  werent dropping he asked me to wait as if he did move them to quick they could bottom out them he would need to sort that too xx

it just comes under revision surgery

its hard to put in words how my surgeon explained it

like CC and rupture are things that can happen

revision is like pockets too big/small and bottoming out etc xx

i've had enough now, i guess ill pay for the implants if they will replace both boobs, i want to go a bit bigger so if i have to pay and i can do that at least its not a complete waste of money 

no cover for cc or rupture tho, should i just leave them as they are?!

so if you get reop your not covered for cc or rupture anymore
 
hoping cookie can come along and correct me if im wrong but the new insurance (was a post the other day about it)  that the surgeon takes out covers you for 2 years outwith the aftercare the company gives you could this cover you?

i may have got the insurance thing all wrong but xx

if i get furry brazilian i lose all aftercare, if i have a pocket revision i keep it but james doesnt think it will work 

i'd be happy to take a free pocket revision if he said it would work

littlewellies wrote:i've had enough now, i guess ill pay for the implants if they will replace both boobs, i want to go a bit bigger so if i have to pay and i can do that at least its not a complete waste of money 

no cover for cc or rupture tho, should i just leave them as they are?!

It depends on how you think your boobs are going to affect you.

If you don't think you're ever going to look in the mirror and feel OK about your boobs then have the re-op hun... But if you look at your boobs and think you can live with what you have then I'd personally just leave things be.

I would however go back and negotiate with them further with the offer of paying for the implants for the revision yourself but tell them you'll agree to this as long as you keep your aftercare.

See what they say to your offer. 

tinkerbell24 wrote:so if you get reop your not covered for cc or rupture anymore
 
hoping cookie can come along and correct me if im wrong but the new insurance (was a post the other day about it)  that the surgeon takes out covers you for 2 years outwith the aftercare the company gives you could this cover you?

Its not the patient that's covered Tink, its the surgeon. To benefit from the insurance the patient would need to pay a fee for this. X