not happy bunny

please girls i need help,

i had finally got used to them changing my op date and rearranged everything, and as with only 4 days to go i thought i had better give them a ring to see where my admission letter was, and low and behold they want to change the time, after all the arranging i have had to do. my pcc knew how difficult it was for me to change all my arrangements and has not had the decency to call and tell me about the time change, another woman has said its been e-mailed to me, well it has not..

what am i to do? i cant go anywhere else i paid all my money a month ago and i was relying on it being as smooth as possible from their end at least, they are supposed to take the anxiety away not create it.. i have had enough feel like crying...

if they are like this now, whats the surgeon going to be like with my op, dont bear thinking about, i feel sick and panicky now...thats not good is it.

xx

That's awful! Is there a big time difference babe?

they wont tell me cookie, all they are saying is that it was sent to me in an e-mail which i never got. my original time was 4.30pm so i cant be after that can i? im confused....

They won't tell you?! If they're aware the Email was sent then they should be aware of the content and should be able to disclose the info to you. xx

Aw, that is so pants! Sounds like poor admin to me. It may well just be the case that someone is having a bad day in the office, human error type thingy. That however doesn't help you very much does it. Try not to let it worry you. Are you going to give them a call back to get to the bottom of things t'morrow? You have paid so much money for this and you should be getting a better line of communication. Hope you are ok and not too upset Let us know what the outcome is xoxoxooox

thats what i asked, it wasnt my pcc i spoke to either, i have just rang them again and they had no idea what i was talking about!! thats soo not reassuring.. and re-checked my e-mails no sign, they probably wont call me till tomorow now, but its not good is it i wont rest tonight.. they would be chasing me if i didnt pay.. i am so going to give them some stick tomorow...

Just try to stay calm hun, the last week running up to our ops plays havoc with our nerves hun but you still have plenty of time to get this sorted hunni so try not to worry. Give 'em hell though tomorrow babe, they deserve it!

Uhh how annoying is that, you don't need this stress so soon before your op!!
Give them some stick in the morning hun! xx

Grrrr....they are so gonna get it

xx

ooh good luck izzie

that is terrible customer service, especially in this game where people need to be reassured. I am so shocked. Who is this with babe?

J x x

I hope you get it sorted that really is bad customer service. Good luck with your call tomorrow, hopefully it won't be too long a delay. Xx

That's terrible.... hope u can get it sorted, and they r right try stay calm.... the last few days r the worst anyway.
I understand why u r angry with them, i def would be too .

Good luck x

OMG as if we already don't have enough to worry about with the nerves and everything else, it's not hard is it to simply look at the sent email and give you the info over the phone, seriously

I feel for you lovely, hope you get it sorted tomorrow and yes you give them a piece of your mind

x x

Thats terrible hun, why are they messing you about like this? Try and stay calm though hun and tell them that these no way you can change the time. Hope you get it sorted good luck. xx

omg thats terribil so sorry to hear this sweetie who are you going with?give them hell its terribil they keep doing this!!!!xxxxxxxxxxxxxx

Hope all goes well today Izzie. xx

Hope you have the time sorted hun.